At iPower Strategy, we help organizations put Experience First by building the skills, mindset, and capabilities teams need to design and deliver outstanding customer experiences.
We work with leaders and teams across marketing, customer experience, operations, and customer-facing functions to turn customer experience from an aspiration into a practical, organization-wide capability. Our work focuses on enabling teams to create meaningful moments that earn customer loyalty and drive word of mouth.
We deliver this through three core services:
Customer Experience Training
We design and deliver structured customer experience training programs that build a shared understanding of customer experience and equip teams with practical tools they can apply immediately.
Our training programs are customized to your organization’s context, CX maturity, and strategic objectives. They can be delivered online or in person and cover topics such as CX fundamentals, experience design, customer journey thinking, emotional experience, and experience-led differentiation.
Customer Experience Workshops
Our interactive workshops are designed to align teams, spark new thinking, and accelerate progress on specific customer experience challenges.
Through facilitated, hands-on sessions, we help teams:
- reframe customer problems and opportunities
- identify moments that matter and opportunities for differentiation
- design and refine high-impact experience moments
- align across functions around the customer
Workshops are ideal for kick-starting CX initiatives, supporting transformation efforts, or creating momentum around an Experience-First approach.
Customer Experience Coaching
Our coaching services support leaders and teams as they move from ideas to implementation.
As organizations begin applying customer experience concepts, practical questions quickly emerge: Where do we start? What should we prioritize? How do we handle resistance? How do we know if we are making the right decisions? Coaching provides structured guidance at exactly this stage.
Through one-on-one or small-group sessions, we help clients:
- translate CX strategy into concrete actions and day-to-day decisions
- apply tools and frameworks introduced during training and workshops
- navigate organizational, cultural, and operational challenges
- make informed choices throughout CX implementation
- maintain focus and momentum over time
Coaching ensures that customer experience initiatives remain grounded, aligned, and actionable as teams put Experience First.