At iPower Strategy, we help organizations put Experience First by building the skills, mindset, and capabilities teams need to design and deliver outstanding customer experiences. We deliver this through these three core services:
Customer Experience Training
We design and deliver structured customer experience training programs that build a shared understanding of customer experience and equip teams with practical tools they can apply immediately.
Our training programs are customized to your organization’s context, CX maturity, and strategic objectives. They can be delivered online or in person and cover topics such as CX Foundations, Brand & Experience Promise, Customer Understanding & Voice, Customer Journey Design, Effortless CX, Emotional Experience Design, Digital CX and AI, and CX Transformation:
Customer Experience Workshops
Our interactive workshops are designed to align teams, spark new thinking, and accelerate progress on specific customer experience challenges.
Workshops are ideal for kick-starting CX initiatives, supporting transformation efforts, or creating momentum around an Experience-First approach.
Customer Experience Coaching
Our coaching services support leaders and teams as they move from ideas to implementation. As organizations begin applying customer experience concepts, practical questions quickly emerge: Where do we start? What should we prioritize? How do we handle resistance? How do we know if we are making the right decisions? Coaching provides structured guidance at exactly this stage. Coaching ensures that customer experience initiatives remain grounded, aligned, and actionable as teams put Experience First.