We will empower your team to implement an ‘Experience First’ strategy through our inspiring customer experience workshops, targeted training, and personalized coaching.
While we tailor our workshops based on your specific needs and preferences, some key topics covered in our sessions (primarily held online) include:
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WHY CX: An introductory session highlighting the benefits and potential positive impact of CX on your organization.
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EXPERIENCE FIRST: Describing the key steps in putting customer experience at the core of your strategy.
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RESEARCH AND DISCOVERY: Focused on explaining how to conduct primary and secondary research related to CX, including customer interviews and surveys, usability testing, social media listening, brand sentiment analysis, and customer journey mapping.
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DEFINING PROBLEMS/OPPORTUNITIES: Providing instructions on creating affinity maps and analyzing the gathered information to define key areas for better CX.
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IDEATION AND PROTOTYPING: Focused on generating ideas for an improved customer experience, as well as developing models and solutions for enhanced customer experience.
The workshops and training are followed by personalized coaching sessions with the organization’s CX champion(s) to implement the new CX initiatives effectively into your organization.